| Premium Rapid & Mold Industrial Co, Ltd | ||||||
| Content | Quality Policy and Quality Objectives | DOCUMENT NO | PRM-QP-01 | |||
| Revision No | 3.0 | |||||
| Creation date | 2019-01-01 | |||||
| Last Update | 2019-06-30 | |||||
| 1.Quality Policy: Quality first; Excellence; Customer satisfaction; Continuous improvement | ||||||
| 2. Quality Objectives | ||||||
| Department | Content | Objective | Actual | Source of statistics | Remark | |
| General quality object | Customer satisfaction | ≥98% | / | customer satisfaction questionnaire | Annually | |
| Qualified rate | ≥98% | 96.7% | Inspection form | Monthly | ||
| On-time delivery rate | ≥98%(100% for automotive) | 95.5% | Order delivery statistics | Monthly | ||
| Customer's complaints | ≤3 times | ≤5 times | Customer complaint record form | Monthly | ||
| The quality object of each department | International Dept | Customer satisfaction | ≥98% | / | customer satisfaction questionnaire | Annually |
| Mold manufacture department | Planned completion rate | ≥99.5% | 98.7% | Production Plan and Daily Production Record | Monthly | |
| Delivery rate for trial mold& sample | ≥98.5% | ≥96.3% | Production Plan and Daily Production Record | Monthly | ||
| Qualification rate for trial mold& sample | ≥95.5% | ≥94.5% | Mold sample quality evaluation form | Monthly | ||
| Sheet Metal Fabrication | On-time delivery | ≥98% | 96% | Sales storehouse | Monthly | |
| CNC machining center | On-time delivery | ≥98% | 95.5% | Sales storehouse | Monthly | |
| Die Casting | On-time delivery | ≥95% | 92.0% | Sales storehouse | Monthly | |
| PMC | On-time delivery of raw materials | ≥98% | 94.6% | Purchasing Sheet | Monthly | |
| Project Engineering Department | Accuracy of engineering data | ≥98% | 97.8% | Bill of materials/drawings | Monthly | |
| Quality Assurance Department | Timely handling of customer complaints | 100% | 100.0% | Customer complaint record form | Monthly | |
| Customer's complaints | ≤3 times | ≤5 times | Customer complaint record form | Monthly | ||
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