Customer Service

We will stand by every piece that we produce, our customer service doesn't end even an order is shipped

Premium's performance as a precision machine inc is constantly measured by our customers after every project, or through a quarterly and annual review. By collecting and studying the results of our customer surveys, and ongoing performance measures, we consistently see data that supports our commitment to quality performance.

Below are a few examples of how we maintain strong customer satisfaction:

· We work closely with our partners in business to forecast inventory options

· Individual account representatives familiar with your requirements are assigned to each customer

· We ensure on-time delivery each and every time based on our near 98.2% on-time delivery results over the last several years

· Satisfactory audit results applicable to our Quality System requirements

· Our lead time for projects is three to four weeks

· You receive order acknowledgements confirming ship dates

· Quality is an intergral part of our process from early in the design and reviews, through prototyping and final production,everything we do is driven by our desire to provide the highest quality to our customers.

· Our goal is that our quality parts and quality service will assure a longstanding relationship.

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